육아종합포털

코리아사이트 차이나사이트 베트남사이트

Childcare Information
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Childcare Information Childcare Service Complaint Report Center

Childcare Service Complaint Report Center

Overview

‘Childcare service complaint report system’ is operated to secure transparency in childcare center operation and also to realize optimal environment for childcare.

Report Targets

Illegal or inappropriate operation regarding meal supply, safety control and health/ hygiene control in childcare centers or abusing of children

Illegal execution of functional supplementation budget, such as for childcare center establishment and repair

Illegal receipt of the subsidy for childcare service fees through false registration of teachers and false extension of service hours

Other cases of illegal or unfair childcare service

Reporting Method and Handling Procedures

Method of Report

  • Online: Childcare Service Complaint Report Center in i-Sarang web portal – Fill out report form.
  • Information: +82-2-6323-0123
  • Report Center

    - Report of and counseling for illegal use, inappropriate hygiene/ safety control and meal supply and child abuse

    Online report/ reception

  • Department in charge

    - Report reception, investigation and request for field inspection in relation to illegal use, inappropriate hygiene/ safety control and meal supply and child abuse

    Reward

  • Field inspection team

    - Decision of field inspection and administrative measures (claw back)

    Organized with people in charge from the Ministry of Health and Welfare, Social Security Information Service and child protection agencies of each local government (in case of child abuse)

Reporter Protection

Childcare Service Complaint Report Center keeps information of reporters strictly confidential even after the completion of report reception and preliminary inspection result processing.

  • Identity of reporter, information of institute providing childcare service for which report has been filed
  • Evidence submitted by reporter or information collected in the course of operation handling

Reception and inspection results are notified in e-mail, via phone and through SMS. Make sure to enter all necessary information for a fact-finding investigation.